Privacy policy

Last updated: 9 october 2025

Welcome to LEVRE!
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us.

By using our site, you agree to the terms described here.

1. Who We Are

LEVRE (“we”, “us”, “our”) operates this online store.
If you have any questions about this policy or your personal data, please contact us at:
📧 support@levre.com

2. Information We Collect

We collect personal information you provide directly to us and information gathered automatically when you use our site.

a. Information you provide:

  • Name and contact details (email, phone number, address)

  • Billing and shipping information

  • Payment details (processed securely via Shopify or our payment provider)

  • Messages or feedback you send us

b. Information collected automatically:

  • IP address and device information

  • Browser type and version

  • Pages you visit and time spent on our website

  • Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders

  • Communicate with you about orders, updates, or support requests

  • Improve our website and customer experience

  • Send you marketing emails (only if you’ve given consent)

  • Comply with legal obligations such as tax and accounting requirements

We will never sell your data to third parties.

4. Legal Basis for Processing (GDPR)

Under the EU General Data Protection Regulation (GDPR), we process your data only when we have a lawful basis to do so. This includes:

  • Contract necessity: to fulfill your order or provide services

  • Consent: when you subscribe to our newsletter or marketing emails

  • Legal obligation: for accounting, tax, or fraud prevention purposes

  • Legitimate interests: to improve our services and website performance

5. Data Sharing

We share your data only when necessary to run our business, such as with:

  • Shopify, our e-commerce platform

  • Payment processors (e.g. Shopify Payments, PayPal)

  • Shipping and logistics partners to deliver your orders

  • Professional service providers (e.g. accountants, IT support)

All third-party partners comply with GDPR and process your data securely.

6. Data Retention

We keep your personal data only as long as necessary for the purposes described above, including legal or tax obligations.
Once data is no longer needed, it will be deleted or anonymized.

7. Cookies and Tracking

Our website uses cookies to improve performance and personalize your experience.
Cookies may remember your preferences, shopping cart, or login details.

You can manage or disable cookies in your browser settings, but some features of the website may not function properly without them.

8. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete information

  • Delete your data (“right to be forgotten”)

  • Withdraw consent at any time

  • Object to certain processing activities

  • Request data portability (receive your data in a readable format)

To exercise any of these rights, please contact us at support@levre.com.
We will respond to all requests within the time limits required by law.

9. Data Security

We take data protection seriously.
All payment transactions are encrypted, and we use secure servers and modern security measures to protect your personal information against unauthorized access, alteration, or disclosure.

However, please note that no method of online transmission or storage is 100% secure.

10. International Transfers

If you are located outside the European Economic Area (EEA), your data may be transferred to servers in other countries.
In such cases, we ensure that appropriate safeguards (such as the EU Standard Contractual Clauses) are in place to protect your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
We encourage you to review this page periodically to stay informed.

12. Contact Us

If you have questions, complaints, or requests about your personal data, please contact:
📧 support@levre.com. If you believe your data has been mishandled, you also have the right to file a complaint with your local data protection authority.